Support

SUPPORT

How to get help

There are three channels for your questions about the system: the online help inside the system, e-mail support and the telephone. Whichever you choose, you will be answered by a team that knows your installation.

Online Help

Once signed in, the Help link at the top of every page takes you to the user guide for your role.

E-mail Support

Send your question to support@innocentrum.com. Attaching a screenshot helps us answer faster.

Telephone

You can reach us on +90 (312) 287 9814 on weekdays between 10:00 and 17:00 (GMT+3).

SUPPORT REQUEST

If you prefer to write

You can also reach us using the form below. Stating your organization’s name and the screen on which the problem occurs shortens the resolution time.

    If you are not using the product yet and simply want information, take a look at our Knowledge Base or request a demo.